Posts Tagged ‘seo’

Design Crush – edition 12

Wednesday, July 8th, 2009

To create a successful website the design is highly important in order to achieve the primary goals of the site; commonly being to communicate brand awareness, target their specific market, increase sales or enquires and lastly to give the company an online identity. However, for successful web design to be able to fulfil all of these goals there needs to be something else added into the mix, this being SEO (Search Engine Optimisation).

Many web designers forget about the importance of creating a site that is not only designed well but is also able to have the best chance of being found in the search engines. With the internet advancing all the time, web design must keep up with the new demands. One of the biggest demands is having a site that performs well in terms of search engine rankings to make sure that it is received by its audience.

So how can web designers create searchable designs? With a few easy and often underestimated tricks, a website can have a much greater chance of being found online. Here are a few tips that web designers should take into consideration while designing a site:

Headers – Headers of pages should always be text. Many designers use images for headers which does not allow search engine to read the text making it detrimental to the sites rankings. These text headers should be bold and descriptive.

Title tags - Often it can be seen that a title tag of a web page includes the company name and thats about it. But in order for search engines to know what the page is about, these title tags should be optimised to include keywords that describe what the page is about. They should also try to create a call to action.

Description Meta tags - Like the title tags, this too should be a detailed description of the content of the page , including keywords to accurately describe it.

Alt tags - These tags describe images that are on web pages and should be used to include descriptive keywords that keep in line with what the page is about, to amplify its meaning and therefore look more authoritative to the search engines.

Content - When designing sites, content is one of the elements that if lacking, then the ‘searchablility’ of the site really suffers. Search engines like to see lots of keyword rich unique content to make the site look informative and useful, so when designing a site, make sure you include content, content, content.

Creating Call to Action - The design of the website should be able to create a clear call to action in order to achieve the aims of the site, whether it is to sell products or services, or to promote them. Either way, website design should be able a successful create this call to action.

Usability - Web design is all about usability so it’s no surprise that its getting a mention here. Usability is something that is important to make the site easy to use, creating a pleasant user experience that will encourage people to use the site and help with its online success.

Make it social - These days it’s important to give a site a social aspect. By including the company’s social networks on its website it boosts their online identity and makes it much easier to create a buzz, promote and increase awareness of the brand.

Analytics - Adding Google Analytics onto a site is not only easy, simple pasting in code supplyed by Google,  but iot also allows you to see how the site is performing, such as the amount of traffic to the site, what keywords the site is being found for, making it easy to see what the sites disadvantages are and improving on them.

All of these tips may not be suitable for every site but they should be considered when designing a site to ensure that your design is not only seen and used by the company and its current customers, but seen by new and potential online customers too. Getting these SEO tips right in the first instance, at the design stage, overall ensures the site more online success.

Heard it through the grapevine…

Wednesday, May 20th, 2009

The internet is a mysterious and complex beast. For any business operating online it is worth keeping a sharp eye on what the internet is and isn’t saying about you, after all you can work so hard to make your company an online success then without you knowing it could all come crashing down- why? Because you didn’t pick up on the negative vibes circulating the net or the complaints being posted on various blogs. On the other hand, however, you may be gaining some very valuable reviews but no one knows about it… well in both cases reputation management can help.

Reputation management is essentially a form of public relations and can be used by anyone, business or not, to:

Why is it important?

Word of mouth is one of the most influential methods of marketing and on the internet it can spread like wildfire. Using reputation management techniques you can bolster your online presence, minimise any negative press from catching on and allow for a quick response to anything bad that does pop up.

Monitoring your company online.

The list of places to monitor your brand is endless really. The first place to start is of course the search engines. A company name search in the main search engines (Google, Yahoo! & MSN) quite obviously allows you to see what and who is being ranked for your company name; you don’t want any undesirables being listed now do you?

Directories, such as DMoz & Thomson,  can date very quickly so keeping an eye on your company profile within these databases will ensure that customers are seeing completely up to date information about you.

There could very well be a conversation about your company happening this very minute on social networks such as Facebook, LinkedIn or Twitter. You need to monitor these conversations and join in if necessary.

Bloggers can be your best friend or worst enemy, keep an eye on what people are saying about your brand by monitoring the blogosphere. Keeping an eye on blog search engines such as Technorati, Zuula Blog Search and Blog Pulse will help you see if any bloggers are talking about your company.

A helpful tool for companies looking to monitor their company online is Google Alerts, it is a service that will alert you every time your chosen keyword (in this case it would be your company name perhaps) is mentioned, alerts can be emailed or appear in a Google Reader. Backtype is another free service which will alert you of any comments made on a blog post which mention your company name. YackTrack is another excellent tool that will track ‘chatter’ about your company.

Building your online reputation

The above sum says it all, if you are going out of your way to share unbiased and honest information and provide advice that is of benefit to others, which is not completely self promotional, then people will respond in a positive way.

Although it seems like common sense stuff, putting it into action can be tricky business. Referring back to the aforementioned social networking sites, these can be an excellent place to get started. Use them to talk about how good your product or service is, they are an excellent way to communicate with your market. Be warned though, don’t talk sales or jargon to them, create a conversation with them that they want to have- perhaps tell them about new products, offer advice when needed, respond to any comments posted and try to create a personality for your company.

Creating a blog is another excellent way to talk to your market about your products and services, use it as a place to talk about any exciting news going on in the company and to shout about the good work the company and employees have been doing. Bring personality to the blog by getting employees involved in writing posts and commenting, when people start engaging with your blog it really turns into a social media tool in itself.

Has your company been mentioned in an online article or has a member of staff wrote an outstanding blog or article? Then spread it around the internet with the use of bookmarking sites and social news websites. On these websites you can bookmark, or refer to a specific article you enjoy and share it with other users of the website, DoshDosh provide an excellent list of social news websites that will do the trick.

User generated content is king, customers believe and rely on reviews from customers and blog, seek out niche industry review sites, put together a profile and encourage your customers to write reviews, however, as we will discuss in the next part of the post these review sites can also be abused and require monitoring.

Protecting your company online

All this company and brand monitoring may eventually lead to the discovery of some negative press, hopefully not but sometimes you can’t avoid someone somewhere who has a chip in their shoulder and wants to tell everyone about it. 360innovate have been the subject of such negativity and we know its not nice.

The best way to handle negative press is to utilise all the social media tools you used to promote your reputation. In some cases an apology may be required in others a public statement- no matter what has been said some form of response is required.

Act fast by responding to the person, company or website that is the source of the negative comments or actions, if necessary post a statement on your blog or website. Be honest and open in any reponse that you post, and if the negativity relates to any aspect of your product or customer service then any worried customers to contact you. Following up this statement with a courtesy call or email will also help clear the air and demonstrate to your existing customers that they are the priority.

As a rule of thumb it takes three good pieces of publicity to combat one piece, so get working on generating three positive stories or actions that your company can do to bury any harmful stories.

Above all ensure you run a honest company with integrity, look after your customers and they will look after you… the rest should be easy!

Digital Solutions Laid Bare

Monday, March 30th, 2009

Working with a lot of SME’s we understand the challenges facing both online and offline businesses, and it is fair to say that everyone is feeling the strain of this terrible recession. Being a digital agency we get streams of questions and enquiries about  the various opportunities the internet has to offer, often the understanding of the various strategies can be minimal but in every instant the questioner wants to know – how will it benefit my business?

With this in mind we thought we would give a rundown of all the various digital solutions available to businesses and give you a no holds barred opinion of their benefits and disadvantages.

Search Engine Optimisation

Increasing your websites position in the search engine rankings through various techniques such as link building and article submission.

Advantages

  • Measurable
  • Will increase traffic to your website
  • Traffic coming onto website will be more targeted
  • There are long term results

Disadvantages

  • Does not have guaranteed results
  • There are a lot of unethical SEO companies out there
  • Can be unpredictable as the SEO ‘industry’ is always changing
  • Competitive nature of business industry can affect the success rate of the campaign

Social Media Optimisation

The process of generating publicity and traffic through social media websites such as Bebo, Facebook & LinkedIn.

Advantages

  • Brand awareness
  • You can connect to your target demographic
  • Listen to customer feedback or discussion on your product
  • Increases your company image
  • Generate a buzz about your brand
  • Increase linkability

Disadvantages

  • You cannot actually optimise social media, it has a life of its own and cannot be influenced easily
  • It will not necessarily work for every industry
  • It can be time consuming, profiles need to be maintained and updated regularly
  • Businesses open themselves up to scrutiny

Pay Per Click

Paying for sponsored links in the search engines.

Advantages

  • Instant results, sponsored links have prominent placement in the first page of results.
  • Beneficial to new websites

Disadvantages

  • Costly
  • Results are short term, once the PPC campaign ends so will the high rankings

Banner Advertisements

A form of advertisement featuring on another website

Advantages

  • Helps increase brand awareness
  • Good way to promote brand services or products
  • Links back to website
  • Reach target demographic

Disadvantages

  • People often find banner advertisements to be annoying
  • Depending on where you are placing them it can be quite pricey
  • Low click through rate

Affiliate Marketing

Placing advertisements on affiliate websites, when a sale or enquiry is made through the place advertisement payment is given to the affiliate website owner.

Advantages

  • More cost effective than banner advertisements
  • Good way to promote brand services or products

Disadvantages

  • Not all affiliate websites are willing to place banners
  • Unless you get an affiliate website with high traffic it

While Internet Marketing is an extremely  useful tool to help drive business there are a multitude of channels which can be utilised and it can sometimes be a confusing choice. It is clear that not all channels are likely to work for all industries which is why here at 360innovate we take the time to learn about your business situation and use our wealth of experience to recommend a bespoke online marketing strategy which works for you

The Importance of Analytics for SME’s

Friday, February 20th, 2009

After the big warm welcome I have now been part of the team here at 360innovate for a whole month and feeling the pressure to release my debut blog post so here goes!

I’ve been noticing recently that many SME’s are not utilising any form of tracking or analytics on their websites. This is a shame really as used correctly, analytics can be a powerful marketing tool. Google Analytics is a good starting point in entering the world of tracking your business online and is free to implement.

Why Use Google Analytics?

Google Analytics has the power to give you a wealth of information relating to your site and it’s visitors without paying through the nose. This includes numbers, what people have searched for, where they have come from and what pages they look at. All of this adds up to a massive amount of data which can be used to further promote and optimise your site through online marketing campaigns.

SEO Companies such as ourselves take pride in the fact that our work is 100% transparent meaning that you as a client can see exactly what value we bring to the table and the effect it has in helping you grow your business.

This appeals to our ego’s and so we strive even harder to get results. See, it’s win win for you!

So, now you understand why you should be using analytics. Lets find out how to maximise it’s potential. Here’s some top tips to get you started:

Know what your looking for

As mentioned, analytics can produce a lot of data, much of which is interesting but not always conducive to helping you achieve your goals. This can cause a grave feeling of “death by data”

Instead, think about the information you need and then go looking specifically for it. This way, your not spending hours mining through data and come out with solid information you can then act upon.

So what should SME’s be looking for?

  1. Visitor Numbers
  2. Why: Visits are the bread and butter of most websites, more visits generally means more revenue whether through sales, leads, ad revenue etc..

    How: Don’t look at these numbers on a day-to-day basis, you’ll find it’s a great method of procrastination but yeilds little meaning. Instead focus on trending on a weekly or monthly basis. This will help you identify seasonality trends etc.

    Action: Let some data build up before taking any action at all, this will give you a feel for what is normal for your site. If then you find that your traffic is decreasing, you know you need to dig deeper into your data to find the cause.

  3. Where are visitors coming from?
  4. Why: Google is greatly important and depending upon your sector is likely to account for anywhere between 50-90% of your total traffic. However, it is also important to keep an eye on other sources of traffic such as referring sites, Affiliates, and social media. This will give you a good idea about which of your online marketing campaigns are working and the reasons

    How: Google Analytics “Traffic Sources Overview” by default gives a breakdown of “search engines”, “Referring sites” and “Direct Traffic”

    Action: you can use this information to decide on which campaigns to concentrate your efforts on, For example, if you find that social bookmarking sites such as “StumbleUpon send lots of traffic your way then it’s a pretty good indication that your content has it the mark for that audience and you may want to develop more content for submission to bookmarking sites.

    Also, I mentioned earlier that an SME might see as much as 90% of their business come from Google, if in reality your site falls below the 30-40% figure then it may highlight potential craling issues. In this instance, you would know to spend time trying to fix those issues and gain your fair share of that free traffic from Google’s natural listings!

  5. What are visitors searching for?
  6. Why: Knowing what visitors are searching for is important in figuring out if your SEO campaign is working effectively or not. Many SEO companies will guarentee results on numerous search terms and show you how they got to number one in Google. The trouble is, if no-one is looking for this term, this number one ranking is going to do nothing for you.

    Taking things a step further, if certain keywords are sending you traffic, Google Analytics will also tell you the bounce rate for that keyword. I.e of those who came in the site, how many instantly left again. If too many people are leaving straight away it is a pretty good indication that those users don’t see your site as being inviting or relevant enough.

    How: Carefully monitor the statistics found in Google Analytics Keywords report found under Traffic Sources.

    Action: Use this information to refine your keyword targetting, if your optimisation keywords are bringing in no traffic then put pressure on your SEO company to target more popular search terms.

    If you find that the bounce rate is particularly high for certain keywords then you may want to think about weather those keywords are relevant to your products and services. If they are then there may be some design feature which are putting people off.

  7. Popular content
  8. Why: You don’t need to do all of the hard work yourself, let your visitors tell you what content they like, by looking at the kind of content people are looking at already within your site you can get a good feel for what is popular and create additional content around this.

    How: Check out the Top Content report under “Content” to see what pages bring most users to your site.

    Action: Monitor this information regularly and create content around the topics which attract most users. This step works great when combined with the social bookmarking tip in number 2!

    Going more advanced

    Once the basics above have been mastered to inform your online marketing activities, then you can start mining into some more of the data to really get to know the ins and outs of the site.

    For anyone selling online, Once you become familiar with analytics I would also recommend setting up the E-commerce functionality in Google. This will tell you success based upon revenue allowing you to place specific ROI figures on each marketing channel.

    Google Analytics does have it’s limits however, its not great at tracking multi-channel marketing campaigns but we’ll leave that discussion till another day :)

Looking after the Small Guys

Friday, February 20th, 2009

Many people think that the only businesses that can truely profit from SEO are large commercial companies that have a huge amount of capital to fund their online marketing. Widely believed, the more money you have to spend on an online campaign, the more success you will receive, however we, at 360innovate think this is balderdash!

Large companies are able to run long, money driven SEO campaigns involving many different online marketing techniques, allowing them to gain links, increase traffic and get the attention and rankings they desire. Depending in the available capital, some companies can buy out the competition, and with endless amount of staff to make it all happen, its easy work. However, many big companies face the fact that their online marketing has to be done in specific ways, often making it restrictive and sometimes less effective, even with all the expenditure.

This is where the small guys come in. Smaller companies, although they may not have the capital of the larger ‘money makers’, they are able to think more laterally and use their creativity to their advantage. They can afford to take risks, while big companies cannot due facotrs like upholding reputations and having to seek permission from investors and boards. Even easier for smaller companies is being able to give a personal, friendly and approachable ethos, which is hard for big commercial companies to achieve.

So no matter how much money is available for an online marketing campaign, there are an endless amount of options available. It’s about using resources effectively and seeing the bigger picture, that’s what we believe makes for successful SEO.

New Media in the Digital Age

Friday, February 13th, 2009

I am sure Andrew and John are both very happy to say that their presentation at the Glasgow Media Week is done and dusted, and without a hitch!

There was a fairly good turn out, for a Friday afternoon, and we were pleasantly surprised to find that the audience consisted of a nice mix of students from a variety of different fields.

The talk looked at the amalgamation between the traditional media and the ‘new media’; discussing the merits of blogging, podcasting and online PR for smaller businesses and also gave a little info on how someone can get a career in the online industry. There was a positive response from the audience, and we are happy to have had the opportunity to provide some advice and guidance to people considering a career in the online marketing industry.

View the powerpoint file of the Media Week Presentation.

If anyone has any questions they would like to ask Andrew or John about their presentation find them on twitter @andrew_thomson and @john_ellis or alternatively drop them an email at andrew@360innovate.co.uk and john_ellis@360innovate.co.uk.

Good bye 2008, hello 2009!

Wednesday, January 7th, 2009

Happy New Year to all from the 360innovate team!

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Google unveils customised search

Friday, November 21st, 2008

Google has revealed their new WikiSearch facility that lets searchers customise and refine their search queries.

Users will be able to re-order, remove, add and comment on specific web search results, so if you don’t like a particular result you can say so! The reranked and amended search results are then saved for future searching. Users will also be able to click and see how others have customised their search results, perhaps giving users an insight into what sites are useful and which aren’t. (more…)

Credit crunch driving customers online.

Thursday, August 14th, 2008

We are consistently hearing about high street retailers suffering significant losses. The British Retail Consortium (BRC) and KPMG said retail sales values were down 0.9 per cent on a like-for-like basis compared with the previous July, (more…)

Going Digital – get found by your readership

Tuesday, August 12th, 2008

As we already know many well known titles are now going digital and setting up shop online. (more…)