Posts Tagged ‘twitter’

Happy Birthday Twitter – New Site & Video !!

Monday, March 21st, 2011

Say what you like about Twitter, but we can’t deny that it has changed the world of social media since its launch 5 years ago. Today it celebrates its 5th birthday and to celebrate it has launched a new discovery site along with a video featuring some of its most popular users. Some of the featured stars include tennis sensation Serena Williams, Virgin founder Richard Branson and hip hop star Snoop Dogg.

The YouTube video which is sure to go viral, includes interviews with some of the sites most famous tweeters discussing who they follow on the micro blogging platform and what significance they feel Twitter brings to their lives. The video includes interviews with Secretary of State Hillary Clinton and UFC President Dana White.

Matthew Marley
360innovate

Twitter in talks with Google & Facebook !!

Thursday, February 10th, 2011

Social Media Marketing

This is some pretty big news in the world of Social Media this morning, if true. According to reports in The Guardian today Twitter has been in talks with potential suitors, which include both Facebook and Google.  The report has indicated that the deal could be valued at $10 billion, however according to a few sources the talks haven’t progressed very far as of yet.  The Wall Street Journal has reported that the micro blogging service which had estimated revenues at $45 million last year is now valued at a whopping $8 – 10 billion dollars. Both companies are are believed to have bid for Twitter in the past when Facebook founder Mark Zuckerberg is believed to have offered Twitter $500m in stock for the company in 2008, however the deal collapsed. Google were also rumoured to have has a deal rejected recently before the search giant made an offer for Groupon which also collapsed.

Who would you like to see buy Twitter ????

Matthew Marley – 360innovate

A Social Media car crash

Thursday, July 15th, 2010

Companies and individuals get social media wrong all the time. It’s rare, however, to see the type of PR disaster that enveloped Gillian McKeith yesterday.

If you missed the debacle, here’s a summary:

  • A user of Twitter expressed excitement at reading a chapter of Dr Ben Goldacre‘s book, Bad Science, devoted to McKeith’s practices.
  • McKeith (or someone tweeting from her official Twitter account) responded to the user accusing her – bizarrely – of bigotry against Americans. (Since McKeith’s PhD was gained in America.) Crucially, she also inferred that Dr Goldacre was a liar. (A very serious, and indefensible defamation.)
  • At this point, the sceptic community on Twitter began picking up on the issue – tweeting with hashtags such as #Iherebydefamegillianmckeith and #gillianmckeithhasnophd
  • She quickly became one of the top trending topics on Twitter, and as the momentum started to build, she made an incredible move – her tweets moved to the third person, and she wrote a load of tweets that were sharply deleted (They are captured for posterity here). Links to her Twitter account were removed from her official site, and she tweeted “Do you actually believe this is real twitter site for the GM?” Unfortunately for her, the link to her Twitter account is still visible in the source code of the site, at the time of writing.

What could she have done differently?

Assuming that @gillianmckeith is the woman’s real account, or is at least under her control, there are many lessons to be learned from this story.

Firstly, nobody likes a bully. McKeith is renowned for being somewhat litigious and silencing her critics through legal threats. This approach is anathema to the way social media operates, where engagement is key. Your critics provide invaluable feedback, and should be regarded as an opportunity to improve your product offering.

As an example, imagine if she had sent a complimentary book to the original tweeter. Instead of creating the storm that she did, she would have come across as looking to present her side of the story; listening to her critics and reaching out with generosity rather than insults and threats.

Secondly, her response to the crisis was disastrous, to say the least. In claiming that the account was not associated with her (when clearly it had been), she showed real contempt for the online world. Dishonesty and backtracking will get you nowhere, and in any case, the situation had been captured by numerous sources – the caches of search engines, and the screenshots of many users. Links to these spread like wildfire, and will irreparably damage your reputation.

Assuming again that Gillian McKeith (and people working with her) are responsible for this situation, she has given us a prime example of why employing a professional social media management company is money well spent. If you don’t thoroughly understand the opportunities and pitfalls of social media, the damage to your reputation can be incalculable.

Please note that comments do not represent the views of 360innovate. Defamatory comments will be deleted.

More commercial possibilities for Twitter

Tuesday, July 6th, 2010

Although yet to be confirmed by Twitter itself the brand has created an @earlybird channel which is set to be monetised as a daily deals service.

In December, Dell reported $6.5 million in sales following two years of promotions on Twitter, and they aren’t the only brand using the micro blogging website to advertise and promote their brand, products and services many other brands use the free service as a promotional tool.

Whilst typical brand profiles take time to develop a steady following using the @earlybird channel enables brands to advertise specific promotions to a massive audience. This commercial venture will no doubt be a successful one, not only offering exciting offers it places control back into the audiences hands giving them the power to decided whether they want to be exposed to the advertising or not. There is no indication as to when @earlybird will go live, the tweets are currently protected but noise from Twitter camp indicates that what exactly @earlybird is will be revealed shortly.

Promoted Trending Topics

Friday, June 18th, 2010

As part of their commercial plan Twitter have introduced Promoted Trending Topics.

Currently in its testing stages the Promoted Trending Topics appear alongside the non promoted topics, however, it will be clearly marked as promoted avoiding any misunderstanding.

As my handy image (please excuse the grey and pink colours) the first ever Promoted Trending Topic has been bought by Disney Pixar and is for Toy Story 3, as with all trending topics by clicking the promoted topic produces a feed of all related tweets.

Many Twitter fans and marketers have expressed concern that although the yellow box clearly communicates that the Tweet is promoted by Disney Pixar there could still be a certain level deception going on particularly when the promoted trending topics are able to move up and down the list in the same manner that other popular trends do. How Twitter judge where a promoted trending topic sits, however, is not so clear; is it based on how much the brand pays? Level of engagement?

Trending Topics offer Twitter users the chance to filter the thousands of Tweets transmitted every day, mixing in a sponsored trending topic somewhat muddies this function. It will be interesting to see how successful these Promoted Trending Topics will be…

The Social Media Diaries | Turning a follower into a sale!

Tuesday, November 17th, 2009

We are big supporters of social media and its brand building qualities;  it is the perfect channel to ‘connect’ with your target audience and push your message. However, once you have your hundreds of followers and fans how do you convert them into a sale? According to a recent publication by MediaPost,  at its core social media works best when relying on good old fashioned marketing tactics promotion and customer service.

Your social media campaign should aim to increase brand awareness, drive customers to the website and convert the follower to a sale. The MediaPost article using data published by Razorfish states, “of those who follow a brand on Twitter, for example, 44% said access to exclusive deals is the main reason. And on Facebook and MySpace, 37% cited special deals as the main reason they have “friended” a brand”. As the stats tell us brands must be enticing customers to their websites using promotions and discounts doing so will increase brand interaction and encourage customer loyalty.

Using social media platforms to give customers added value such as insider hints, tips and additional information regarding products can push customers onto your website and help the decision making process. The correlation between such brand engagement and providing above average customer service is high. Big brands such as BT are utilising social media platform Twitter to provide immediate and relevant customer service, e.g. within minutes of a complaint about their service is aired a message is recieved by the complainer asking for contact details with someone dealing with the response as soon as possible saving you the time and effort of phoning and sitting on hold!

BTcare

Online customer service from BT

However, as we touched up on in our Habitat Getting It Wrong post for a successful online marketing campaign you must strategically plan a course of action. Many businesses and brands may rush into setting up social media profiles on the premise that it will ‘be good for the brand’, however, as this post has hopefully communicated there is more to social media than building brand awareness and that it takes a little more than having a big brand to entice friends/fans/followers to your website to purchase.



The social media diaries – A week on Twitter

Monday, August 17th, 2009

Ever wondered what people talk about on Twitter? Well know we know! Throughout the week, the way in which Twitter is used changes depending on what day it is and even what time it is. According to recent research carried out by InsideTwitter and PearAnalytics, apparently the percentage of tweets changes in terms of content and context throughout Monday to Friday.  These lovely graphs designed by InformationIsBeautiful show the findings.

Generally, the beginning and middle of the week seems to be more informational while the end of the week tends to see more ramblings and spam. Through the day, the most activity is just after lunch with the most conversation happening a bit later on. It’s interesting to see what Twitter is being used for and how it changes from day to day, hour to hour.

The Social Media Diaries

Monday, July 27th, 2009

All our Twitter related answers have finally been answered (sort of).

Twitter have released a business help guide, Twitter 101, aimed at helping businesses to use and take advantage of the opportunities that Twitter offers.

Whether you believe the hype of Twitter or not it is worth checking out some of the cases studies that put together a very convincing argument for the benefits of Twitter. If your a consumer orientated company then the guide will definitely give you the perfect starting off point but there is a definite lack of attention paid to B2B companies.

There is of course a distinct different between B2B and B2C, and how they use Twitter successfully will differ, there is already some criticism about whether Twitter really can be of benefit to B2B companies and they would stand a chance of turning this negativity around by providing a B2B specific guide.

Check out the guide here to get your business set up on Twitter.

Twitter given the Royal Treatment

Friday, July 10th, 2009

Yup, officially every single person is on Twitter… including the Queen.

The Royal Household has set up an official Twitter page, which you can find at @BritishMonarchy. Whether there are in fact any Royals actively updating the Royal Household feed I very much doubt. However, therelationship between the British nation and the Monarchy can be pretty turbulent, to say the very least, and this leap towards social media if implemented carefully could definately help the monarchy reconnect with its audience.

If you think about it the British Monarchy is very much like a business and over the past few years they have suffered a severe image and reputation crisis, with the Monarchy being branded stuffy, old fashioned and over indulgent in recent times. However, some new Royals, cooler and more ‘in touch’ Royals, have been making the headlines; Harry, William, Beatrice and Eugiene have all hit the headlines, for various reasons and not all of it good, but they have got us talking about the Royal family again and for the first time, in a long time, young adults are interested in hearing about what our Monarchs are up to.

With the increasing popularity of the younger Royals it seems timely that they would take steps towards connecting with the younger market on social media platforms. However, just like any business careful planning is required. There is great potential for a monarchy Twitter profile, giving snippets of information about who they are and what they actually do, sadly, however, the @BritishMonarchy is simply a press machine churning out links back to the official Monarchy website. If, which I am presuming they are trying to do, the Monarchy are trying to shred their stuffy image then an impersonal and PR fuelled Twitter pages isn’t going to cut it. I am not too sure if I am a fan of the Monarchy or not, which is mostly down to the fact that I know very little about them, but I would certainly pay attention to something that showed me the true personalities within the Royal family and this Twitter profile is that opportunity.

Of course the potential risks they face by ‘sharing’ online could be damaging to the Monarchy as a whole; they could lose the respect of the ‘non-twitter’ generation and the potential media frenzies that could result from a poorly thought out Tweet is enough to bring their press team out in hives I am sure, but, and this is a big but, I am fairly confident this risk would be worth it. There is a potential new audience out there waiting to be engaged with, they’ve read all about the young Royals antics in the newspaper and I am pretty confident they would also be interested to hear what they have to say online.

The Social Media Diaries | Habitat getting it wrong

Thursday, June 25th, 2009

Q. How to get Twitter completely wrong?

A. Use an international conflict for your own benefit.

If you haven’t already heard then you will no doubt be astonished to learn that fashionable furniture gurus Habitat has been utilising the current conflict in Iran for their own benefit on Twitter. Sounds a bit crazy huh? They have in fact been using hashtags such as #Iran and #Mousavi to get their name and products into the hotly debated discussions going on in Twitter about the current issues in Iran.

The company deny that they authorised these tweets, which may be true but it does not excuse them from their lack of respect to what is a serious issue, one which they have blatanly used for spamming purposes. Looking at their history of tweets it is clear to see that Habitat are just big fat spammers, and on this occasion they got it very, very wrong.

In the past Habitat have used top trending topics such as #apple and #iphone linking them to products and pages on the Habitat website that are in no way related to the #hastag.  In a sort of apology sort of admission to the #Iran fiasco Habitat stated:

The top ten trending topics were pasted into hashtags without checking with us and apparently without verifying what all of the tags referred to. This was absolutely not authorised by Habitat.

This demonstrates that the company have a complete lack of control over their online activites and have completely been abusing social media tools such as the Trending Topics for their own benefit, and in this instance their arrogance and complete lack of concern has backfired, resulting in outrage across the net.

This debacle highlights the issue of whether businesses should be using social media tools such as Twitter at all. We at 360innovate are firm believers that social media networks can be used for businesses purposes. However, businesses looking to go down that route, who do not seek the use of an agency, should ensure that they think about which social media tools are most suited to your business. In this instance choosing to go onto Twitter was a logical choice for Habitat, many B2C companies are using Twitter very well to connect to their target audience and if well planned relationships can be formed between business and consumer. Habitat failed to achieve this not only by abusing the #hashtags but by misunderstanding what Twitter is all about. Instead of using Twitter as an engaging communication tool Habitat used it as vehicle for self promotion, in the process losing all credibility and the interest of their target market- we really don’t need to be told 5 times about a 20% off sale…

Which leads onto the next point anyone looking to use any form of social media for a specific purpose must really think about what they are hoping to gain and plan how they are going to achieve it. Your business may be on the most talked about social network in town but if your floundering around in the dark you may actually do more harm than good- Habitat being a prime example of this!

Image courtesy of Marketing Pilgrim.